Support – Let’s Get This Solved


Q. How Do I Create a Help Request?
A. Submit a help request here. If you have a specific WordPress question you can use this support page from WordPress.

Q. What is LaunchPodium?
A. It’s an online marketing service. We manage your website, email marketing, social media and advertising.

Q. Who uses LaunchPodium?
A. We are perfect for small business, startups, entrepreneurs and growth companies. For large enterprise and Do-It-Yourselfers we’re not a good fit.

Q. How do I get LaunchPodium?
A. Please activate your service here and you’ll be contacted within 24 hours. If it’s urgent, please call: Tel. +1.415.570.7590

Q. What is your service guarantee?
A. We want our service to work for you:

  • Your site will be fast, secure and backed up.
  • Your social media will be constantly engaged.
  • Your advertising will be efficient.
  • Your customer support requests will be answered in 24 hours.
  • If you’re not happy, you’ll get your money back.

Q. What custom services can I order?
A. We will develop custom content for your site. We will also develop additional functionality for the site too.

Q. Can I migrate an existing site?
A. Yes. Any WordPress content can be migrated to our platform.

Q. What reporting do I receive?
A. We provide all customers the following reports:

  • Site monitor 24.7
  • Alerts based on site goals
  • Daily/weekly/monthly website analytics
  • Live Social activity

Q. What Hosting Services Are Available?

  • WordPress Hosting
  • Content Delivery Network
  • Webshop
  • Customer Self Service Portal
  • Email Newsletter Hosting

Q. What Advertising Services Are Available?
A. We manage advertising campaigns for several areas:

  • Paid search
  • Social
  • Mobile
  • Display

Q. What Social Media Services Are Available?
A.We post social media for our customers in the following networks:

  • LinkedIn
  • Facebook
  • Twitter

Q. How will I find out about new releases and updates?
A. We will update everyone via our newsletter and our blog.

Q. Can I update my WordPress site myself?
A. Sure can. You have full admin rights to the site and a secure login. You can also directly access MailChimp, social media and Adwords.